Guest Information
The information below covers questions guests commonly ask before their stay. If your question isn’t answered here, please reach out to sales@shearwater.ca. We are happy to help.
Dietary requirements
Please share any dietary requirements at the time of booking, or in advance of your arrival, by contacting sales@shearwater.ca. We do our best to accommodate using available regional produce. Because of our remote location, strict religious or preferred meal observances cannot always be guaranteed.
Accessibility
A fairly high level of mobility is essential to access many parts of Shearwater Resort and its facilities. Reaching the property requires embarking and disembarking vessels onto floating docks, and pathways between the resort and surrounding areas include dirt roads and hills if you plan to do any exploring.
Very few areas of Shearwater Resort are wheelchair accessible. If you have mobility considerations, please contact us directly so we can discuss what is possible.
Connectivity
Cellular service is limited at Shearwater Resort. Complimentary Wi-Fi is provided in all rooms, though connections may be slower than you are accustomed to given our remote location.
Pet policy
Shearwater Resort is a dog friendly location. If you plan to stay in any of our accommodations with your pet, please let us know so that we can ensure we give you the pet friendly rooms. We welcome dogs around the resort as long as they’re on leash at all times and you clean up after them.
Travel insurance
We strongly recommend third-party travel insurance to protect against unforeseen circumstances. Given our remote location, coverage should include trip cancellation, medical care and emergency evacuation.
Please note that funds lost due to no-shows, last-minute cancellations, late arrivals or early departures are non-refundable.
Booking, cancellation and changes
We need to have a valid credit card in order to make a reservation.
At time of reservation the amount of one night will be charged to your card as deposit
Full payment is required upon check-in.
14 days out – Full refund, there will be a $25 plus taxes cancellation fee.
7 days out – 50% of reservation refunded, there will be a $25 plus taxes cancellation fee.
Under 7 days, no refund.
Cancellations must be made by email in order to process your refund and are subject to a $25 cancellation fee plus taxes.
Reservations on accommodations must be cancelled by 4:00 pm, 14 days prior to arrival date to receive a refund minus the $25 cancellation fee plus taxes.
In the Case of cancelled flights/Smoke/Fire/Natural Disaster: The above Cancellation Policy stands at all times. It is the responsibility of the guest to acquire trip or travel cancellation insurance through your chosen provider.
Due to our limited season and remote setting, we are unable to offer flexibility beyond these policies.