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We thank you for your understanding and support as we work to prevent the spread of COVID-19 into our community.

COVID-19 (Coronavirus) Updates

Think you might have symptoms?

BC’s Restart Plan

May 6, 2020 – BC’s Restart Plan lays out a series of steps that we will take together to protect people and ensure that our province can come back from COVID-19 stronger than before.

Read more here.

Mandatory non-medical masks or face coverings for air travel

Effective April 20, 2020, if you are departing or arriving at Canadian airports by air, you will need to show that you have a face covering or non-medical mask to cover your nose and mouth during travel. Otherwise, you will not be allowed to continue on your journey.

Read more here.

March 27, 2020 – OTTAWA – Health Canada is warning Canadians about the risks of buying health products— including drugs, natural health products, homeopathic products, and medical devices—that make false or misleading claims to prevent, treat or cure COVID-19. Read more here.

On March 18, 2020, Canada announces financial help, through the COVID-19 Economic Response Plan, for Canadians and businesses facing hardship as a result of the COVID-19 outbreak. Support and new measures include:

  • Closing the border between Canada and the U.S. for non-essential travel until further notice.

On March 16, the Prime Minister announced new actions under Canada’s COVID-19 Responseactions include:

  • Canada will deny entry to travellers who are not Canadian citizens or Permanent Residents. Some exceptions apply.
  • Air operators have been formally mandated to prevent any travellers with symptoms to board an aircraft at point of origin to Canada.
  • International passenger flight arrivals will be redirected to four airports: Vancouver International Airport, Toronto Pearson International Airport, Montréal-Trudeau International Airport, and Calgary International Airport.
  • Suspended visitor services to all Parks Canada sites, including its national parks, national marine conservation areas and historic sites.
  • All Canadians are strongly recommended to avoid non-essential travel outside Canada, including to the US. Anyone who chooses to travel outside Canada must self-isolate for 14 days on their return. Read the Official Global Travel Advisory.

Read about British Columbias response, on  BC’s COVID-19including:

  • Gatherings or events larger than 50 people are not permitted in British Columbia until further notice. This includes indoor and outdoor sporting events, conferences, meetings, religious gatherings and other similar events.
  • Casinos, including community gaming centres and bingo halls, are closed until further notice.
  • Bars and clubs are unable to meet the requirements for social distancing and are therefore closed until further notice.

What We Are Doing

We at Shearwater have temporarily adjusted our normal business operations to support our Health Authorities, Provincial & Federal Governments as well as the Heiltsuk Tribal Council policies and regulations surrounding COVID-19.

What we are doing:

  • We are closely following the guidance and advice from the Canada Health Agency, the Centre for Disease Control, the World Health Organization and other provincial health agencies.

  • The Shearwater hotel is currently open for essential stays only.

  • Social distancing protocols have been put in place including:

    1. At any one time, only 3 people will be allowed into the grocery store.

    2. 1 person will be allowed inside the fuel dock store for payment.

    3. Practicing the recommended social distancing guidelines of 2 meters (6 feet)
  • Visiting vessels are asked to call in ahead of their arrival, VHF Ch 8.

  • Moorage is unavailable at this time, except in cases of emergency.

We kindly ask that all vessels get their essential fuel and groceries and do not remain in the area.

If you have specific questions, visit our contact page to find information on how to contact various departments within Shearwater.

Travel Advisory from Heiltsuk Tribal Council

COVID-19: Updated Travel Restrictions to and From Bella Bella, April 20, 2020 


  1. As of April 26, 2020, all travel to and from Bella Bella is banned for a two-week period: April 27 – May 11, 2020. This travel ban does not include essential services such as medical staff, medical emergencies evacuations, RCMP, and HTC authorized travel.
  2. Non-Heiltsuk and non-residents (tourists/visitors) are not permitted to travel to Bella Bella. If you are not a resident of Bella Bella, you will be turned away. Exceptions will apply to essential services staff and mission critical staff for the hospital and food or fuel services.
  3. Non-essential travel must be postponed; this includes weekend trips to Port Hardy or other communities. Our band store will continue to be open to keep essential foods available.
  4. If you leave Bella Bella, you may not be permitted to return during the pandemic. This does not apply to medical patient travel and essential services (i.e. medical staff and RCMP). If you are permitted to return, it is mandatory to self-isolate at home for 14 days and any persons who live with you must also self isolate.
  5. For those who trade with family or friends from North, East or South, please postpone this to a later date.
  6. For the health and safety of all community members, especially our Elders and those with a compromised immune system and underlying health issues, the above requirements must be followed.

Your continued support and understanding are appreciated. We all need to work together to get through these days of uncertainty. We will be able to keep us all safe as long as we continue to act safely.

Contact us with your questions: Heiltsuk Emergency Operations Centre (778) 213-8049.


SELF-ISOLATION: Strict no-contact order. Remain indoors and have friends and family drop off essential supplies if required.

PHYSICAL DISTANCING: Mandatory for everyone in Heiltsuk territory. You can run essential errands only, but consider using delivery services. Maintain 6ft (2m) of distance between yourself and others when outside your home.

NO GATHERINGS/VISITING: No gatherings outside of your household.

PREVENTATIVE MEASURES: Wash your hands frequently. Don’t touch your face. Cough or sneeze into your elbow. No unnecessary physical contact.

Approved by Heiltsuk Joint Leadership – Heiltsuk Hemas & Heiltsuk Tribal Council

Learn more

Our Business Hours

Fishermens Restaurant


Open for take-out service only. Every Wednesday to Sunday.

11 am to 2 pm & 4 pm to 7 pm

View the menu

Call 250-957-2366 to place your order

Grocery Store, Souvenir Store & Canada Post


Monday to Friday 10 am – 6 pm

Saturday – Sunday 12 pm – 6 pm



Open for essential guest stays only.

Outboard Shop & Shipyard


Emergency repairs only

General Office


Monday to Friday 8 am – 5 pm

Sea Island Terminals – Richmond


Monday to Friday 8:30 am – 4:30 pm

Marine Hardware Store


Monday to Saturday: 1 pm – 5 pm | Propane fills: 3 pm – 3:30 pm

Sunday: Closed

Monday to Saturday: 3 pm – 3:30 pm store closed for propane fills & cleaning

Call-outs available Sunday on VHF Ch 7

Fuel Dock &

Convenience Store


Tuesday to Saturday 8 am – 5 pm

Sunday & Monday Callouts on VHF Ch 8

SeaBus & Watertaxi


Emergency service only.

Marina & Moorage


Available for essential use only



Sunday to Saturday 9 am – 5 pm

Please follow social distancing measures

Port Hardy Shipping & Warehouse


Tuesday to Saturday 8:30 am – 5 pm

Our Webcam

We understand it’s hard to remain at home, away from friends, family, and colleagues, but during this time if we all work together we will be able to enjoy the company of everyone and visit the places we all love, sooner rather than later. But in the meantime, we all need to: